Order Information

• Natalie prides herself on friendly, fast and efficient service. Customer satisfaction is very important to her. If you are not satisfied with an item listed and purchased on this website, please contact Natalie and you will be accommodated according to return policy (see return policy below).

• All items on Natalie's Nook are hand made by Natalie.

• All major credit cards are securely accepted through Paypal. You are not required by to become a paypal member to use your credit card. Certified checks and Money Orders are also accepted. 

• Natalie’s Nook does not share your information with other companies. All information provided will be secure through this website.

 
Placing Your Order: 

• Should you experience any problems placing an order, or have any questions please contact Natalie for assistance.

• To place an order, please click on the “add to cart” button next to item listed for sale only. You can then checkout or continue shopping. If you live in New York state, sales tax will apply. Shipping & handling fees vary on weight and place of residence. Natalie’s Nook ships with USPS Priority Shipping only. 


Custom Crocheted Orders: 

• Please contact Natalie with your request. If helpful, use item numbers listed as reference. Once your email is received, you will be contacted via email with a total price per your request and measurement. Please allow 3-5 business days to process email requests. Payment will be required after confirmation of total price and before work is started. Item is usually completed and shipped within 15-20 business days after payment is received (depending on size of order).


 Pencil Portrait Orders: 

• If you would like to order a pencil portrait, please contact Natalie. 

• Once request is received, Natalie will email you to confirm. Payment will be required after confirmation and before Natalie begins working on a portrait. Time frame for completion does vary. As of January 2014, please allow approximately 15-20 business days for completion.  Please see Pencil Portraits page for more information.


Return Policy:

• Any item listed for sale on Natalie’s Nook website is refundable within 10 days upon receipt (less shipping and handling). If you are not satisfied with your item please contact Natalie to process return. Once processed, you will be refunded (less shipping and handling). 

• Custom ordered items are nonrefundable. 

• Pencil portraits are nonrefundable.


 

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